CiteIt! Frequently Asked Questions

PROBLEM:

When I try to insert a citation into my Word document, I get a string of errors including one that says "Ambiguous name detected: TmpDDE".

CAUSE:

This error occurs as a result of attempting to insert a citation, a table of authorities, a brief outline or a source list without having Microsoft Word open. If Word is not running when CiteIt! attempts insert information into Word, CiteIt! will attempt to open Word. This generally results in a series of errors. After these errors occur, if you try to insert a citation you may receive the "Ambiguous name detected: TmpDDE" error.

FIX:

Fixing the problem is easy. Follow these steps:

 

1) Open Word and make sure that a document is also active.

 

2) From the Tools pull-down menu, select Macro or Macro>Macros (the entry will depend on your Word version).

 

3) On the Macros dialog box, find and select the macro named TmpDDE.

 

4) Delete the TmpDDE macro.

 

5) Close the dialog.

 

6) CiteIt! should now be able to insert information into any Word document.

AVOIDING REOCCURRENCES:

To avoid the problem, always make sure that Word is open and a document is active before attempting to insert citation information from CiteIt!.